I give this business 5 stars. I have used them for 2 homes that I own in Palm Desert. They give you a reasonable window when to expect their employee to arrive, he calls when he is on his way to check in with you (and is so polite on the phone!) and since I was not present at the time of service, he called me after to talk about what he found and did. The office is so accommodating allowing me to arrange service over the phone and to pay them remotely- for someone who is not present daily at the property it made the arrangements, the service and the payment really easy for me. And I’ve never had 1 issue with the work or the charges – I trust them, even when I am not present, to do the work correctly and in the most cost effective manner!
I can’t say enough about their sales professionalism and the quality of the work of their team. Rob did a wonderful job of estimating the cost of the work and made sure his rates were competitive. He was extemely detail oriented when he brought his main team lead, Mark, in for a site review. Mark was meticulous, professional, trustworthy and very customer oriented-as was his team, Josh, Jesus and John. I am also very happy with the post-sale follow-up requests that were completed immediately. Great job guys!
I called Valley Plumbing to repair a kitchen faucet fixture. Michael arrived within two hours of my call and quickly installed the replacement I described in my call. He was on time, courteous, efficient, knowledgeable and clean. I highly recommend the company and Michael, the plumber who helped me.
Wow! Valley Plumbing’s owner called to resolve this matter. I appreciated the attention he gave to my heater issue. He’s going to adjust the bill and make changes so that something like this will not happen again. As I told him at the end of our call…I WILL call Valley Plumbing if I have other plumbing issues. Good customer service is always appreciated.
I have a vacation rental property in Rancho Mirage and Valley Plumbing did a major repair quickly and efficiently. This company coordinated everything so that the job would be done in time for my weekend renters. They finished the job one third less expensive from a separate bid I got for the same job. Professional, tidy, hard workers, value for money. Would highly recommend them and they will be my go to plumbers in the future.
Early Saturday afternoon a copper pipe breaks & had to shut the water off to the whole house. Felipe had Pedro here in less than 2 hours. Did an excellent job & had the water back on in less than hour. Great job! Highly recommend.
Valley Plumbing was quick to respond, priced reasonably, and the technician spoke fluent English and accomplished the job within the estimated time. Also, John, the technician followed through with his promise to follow up later that day to ensure everything was working correctly. It’s rare that service contractors actually do this anymore. I say bravo to Valley-Plumbing and I will definitely use again and recommend.
The overall Experience was a good one.. They are Extremely knowledgable, fair Priced and they came Highly Recommended..! We were more than pleased and look forward to using them again..!